Customer Sales Support Specialist with Italian (back office)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing, with a presence in over 95 countries worldwide, we are looking for a Customer Sales Support Specialist with Italian & English.

Requirements:
- Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT;
- Fluent in Italian and English;
- Excellent communication skills;
- Customer oriented;
- Ability to analyze, investigate and solve problems without a standard resolution;
- Result oriented;
- Ability to work under pressure;

Responsibilities:
- Acts as sales support and customer support on all catalog related issues;
- Offers consultancy on the products, prices and B2B solutions;
- Implements and maintains catalogues and portals based on reports, contracts and requests received from sales agents and customers;
- Ensures that accurate configurations are created, based on the existing requirements;
- Supports the offer finalization, by obtaining all necessary approvals on the prices and by publishing the agreed configurations;
- Maintains a strong relationship with internal and external customers, offering high quality solutions and communicating proactively on any issues and changes on the corresponding catalogues;
- Administrates user access on customer catalogues;

Benefits:
– Health insurance
– Meal tickets
– Other benefits such as gym & transportation discount, holiday vouchers etc.

Other:
– Location: Pipera metro station
– Schedule: 09-18 (flexible)