Endpoint Security Senior Engineer

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Employer: Secureworks
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 10.08.2018
    Short company description

    Dell Secureworks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber attacks and the nature of the attack is changing every day.


    Essential Requirements

    1-3 years of experience in cyber security
    Deep understanding and direct experience with Cisco Fireamp and Cylance is a requirement
    University education, degree in Computer Science, Information Systems, or Network and Security
    Technology background should include Antivirus, AntiMalware with centralized management and/or SIEM experience desirable
    Detailed knowledge of security technologies
    Fluent in English
    Desirable Requirements

    Possess active industry certifications such as Comptia Security+, SSCP, GCIH, GCIA or related
    Working knowledge/experience of network systems security principles and applications
    Fundamental understanding of defense in depth strategies.


    Key Responsibilities

    The Endpoint Security Senior Engineer (Cylance / Cisco Fireamp) will work as part of a team of security engineers responsible for operational activities for Cylance/Cisco Fireamp security tool suites to include endpoint, data at rest (full disk), and data in transit protection tools. Key focus will be security consulting for SDN security tools designed to detect security incidents and contain the incident at the endpoint, such that network traffic or process execution can be remotely controlled.

    Real time support and ticket handling
    Troubleshooting security incidents, reported by end-users or discovered by proactive health checks
    Case escalation and management
    Problem resolution
    Patch management and software updates
    General administration (user accounts, settings, policies, groups, etc…)
    Reporting (ad-hoc or regular)
    Project status high-level review, SLA and KPIs check
    Service Improvement suggestions, review and implementation possibilities
    Ensure proper solution design, access, and hierarchy
    Miscellaneous security platform specific outputs

    Conducts analysis and prepares reports
    Assists in the recommendation for improvements and the development of technical standards
    Monitors the various security platforms to ensure their availability
    Observes and controls the status and performance of all security platform components and features
    Identifies, diagnoses, and resolves problems affecting security platforms
    Creates and maintains operational documentation
    Keep the customer abreast of problem status, set clear expectations, provide timely follow-up to the customer, and independently handle challenging customer situations on a daily basis