Sales Support Representative with Turkish Skills

Employer: Hewlett Packard Enterprise
Domain:
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2016
    Short company description

    Hewlett Packard Enterprise is one of the world’s iconic tech companies, creating new possibilities for technology to have a meaningful impact on people, businesses, governments, and society.

    We provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We aim at making the complex, simple. Bridging the old and the new. And we do that by harnessing big data, security, mobility and cloud. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility and security, not just a disparate set of IT components.
    We focus on delivering speed, simplicity, efficiency and agility so that customers can realize their preferred business outcomes across architectures and in ways that suit their engineering requirements and budgets. Our key areas include:

    • Infrastructure – Building on the product innovations of the past year, like our Helion Cloud portfolio, Apollo water-cooled super computers, and OneView, the best converged infrastructure tool on the market.
    • Services – Continuing to lead in Virtual Private Cloud and growing our Strategic Enterprise Services, including cloud, enterprise security, analytics and data management, and app modernization.
    • Software – Continuing to develop the critical tools that reveal hidden insights and drive business outcomes at incredible speed and scale.
    • HP Financial Services – By leveraging its HP Financial Services capability, Hewlett Packard Enterprise will be well positioned to create unique technology deployment models for customers and partners based on their specific business needs.

    Apart from leading the market in enterprise infrastructure, software and services, we offer great and impactful initiatives for our employees and for society, from wellness, through diversity and inclusion, to amazing university hiring experiences, and much more. If you wonder what is like to be part of one of the world’s largest technology companies, visit our Hewlett Packard Enterprise stand, and hear directly from our employees!


    Requirements

    Support Sales Representative role
    Main responsibilities:
    Acts as a first point of contact for ongoing customer accounts/HPE Partners on daily operational matters
    Ensures the check and resolution for all order/ revenue / and business relevant issues
    Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy
    Responds and resolves all customer requests using email, phone and Skype for business
    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing)
    Takes full ownership of Front Office responsibilities and coordinates all activities within the process, including involvement of partners both internal and external
    Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.e. order status, revenue, post-sales). Ensures all questions are answered
    Contacts customers with cancelled support in order to identify win back opportunities
    Ensures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool

    Job requirements:
    (Knowledge, skills, experience)
    First level university degree
    Typically 2+ years of related experience (e.g., sales, customer service, procurement, sales support)
    Fluent in English and Turkish (both written and spoken)
    Solid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)
    SAP know-how
    Previous experience in a renewal/ inside sales/telesales role, collections, ideally in a software department. Alternatively customer support experience.
    Knowledge on E2E sales process
    Ability to structure and apply basic organizational skills to manage daily operational issues
    Problem solving and analytical skills
    Excellent skills in verbal and written communication skills with ability to convey medium to advanced impact messages clearly (verbal, written and presentation) to internal and external peers.
    Business comprehension
    Proven negotiations skills and techniques
    Proven abilities in customers relationship management
    Initiative and ability to work under pressure

    Hewlett Packard Enterprise Values:
    Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
    Bias for action: We never sit still - we take advantage of every opportunity
    Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

    What do we offer?
    Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
    If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

    You can also find us on:
    https://www.facebook.com/HPECareers
    https://twitter.com/HPE_Careers

    Responsibilities

    At HPE, you'll build the future—one big idea at a time. Ready to unleash your professional potential? You'll use your experience and scientific knowledge to develop, modify, design, and test products, software, systems, and processes. And you'll help drive our growth as a technology leader. If solving the world's biggest challenges sounds like the right career path for you, read on.

    HPE Software has a wide variety of Software Solutions and Services that allow customers to: deliver amazing applications, re-invent IT operations, optimize and monetize customer engagement, identify and neutralize security threats, and protect and govern data assets. HPE Software is a fast growing business unit which supports its customers on planning, conceptual design and implementation of software solutions.

    Support Sales Representative role

    Main responsibilities:



    Acts as a first point of contact for ongoing customer accounts/HPE Partners on daily operational matters


    Ensures the check and resolution for all order/ revenue / and business relevant issues


    Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy


    Responds and resolves all customer requests using email, phone and Skype for business


    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing)


    Takes full ownership of Front Office responsibilities and coordinates all activities within the process, including involvement of partners both internal and external


    Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.e. order status, revenue, post-sales). Ensures all questions are answered


    Contacts customers with cancelled support in order to identify win back opportunities


    Ensures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool)




    Job requirements:

    (Knowledge, skills, experience)



    First level university degree


    Typically 2+ years of related experience (e.g., sales, customer service, procurement, sales support)


    Fluent in English and Turkish (both written and spoken)


    Solid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)


    SAP know-how


    Previous experience in a renewal/ inside sales/telesales role, collections, ideally in a software department. Alternatively customer support experience.


    Knowledge on E2E sales process


    Ability to structure and apply basic organizational skills to manage daily operational issues


    Problem solving and analytical skills


    Excellent skills in verbal and written communication skills with ability to convey medium to advanced impact messages clearly (verbal, written and presentation) to internal and external peers.


    Business comprehension


    Proven negotiations skills and techniques


    Proven abilities in customers relationship management


    Initiative and ability to work under pressure





    Hewlett Packard Enterprise Values:



    Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

    Bias for action: We never sit still - we take advantage of every opportunity

    Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements



    What do we offer?

    Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

    If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers



    You can also find us on:

    https://www.facebook.com/HPECareers

    https://twitter.com/HPE_Careers