Collections Analyst with Nordic language (#1504057)

Employer: HP Inc.
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2016
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    Education and Experience Required:

    First level university degree with a focus in business or economics recommended or equivalent experience.
    Typically 2-4 years of experience in collection.
    Knowledge and Skills Required:

    Fluent in English and a Nordics language
    Intermediate written and verbal communication, negotiation, and conflict resolution skills.
    Intermediate accounting knowledge.
    Intermediate problem solving skills.
    Basic computer skills.
    Intermediate prioritization skills.
    Basic understanding of risk mitigation tools.
    Intermediate understanding of HP's order management process.
    Intermediate understanding of HP's dispute management process.
    Intermediate understanding of collection processes and financial concepts.
    Intermediate influence skills

    Responsibilities

    Planning

    Prepare monthly collections strategies
    Prioritize workload with minimal supervision
    Establish action plan to meet/exceed metrics
    Effectively forecast month-end metric results
    Report progress on an ongoing basis

    Customer Contact

    Manage a complex AR portfolio
    Demonstrate sound judgment, prompt follow-up, and timely escalations
    Learn customer infrastructure, processes, contacts
    Identify,negotiate, and implement payment solutions and customer process improvements
    Escalate disputes & non-responsiveness situations to internal/external contacts
    Document collections in centralized system
    Build and maintain strong internal and external customer relationships
    Communicate across multiple business partners (Sales, OM, Finance, AR, and Tax) to resolve receivable issues.
    Identifies“at risk” customers and engages key contacts to resolve AR issues.
    Follows Company and department policies and processes.

    Dispute Resolution and Process Re engineering

    Facilitate dispute management process
    Identify root causes of problems and recommend solutions
    Communicate issues to cross-functional partners and facilitate dialogue through to resolution
    Identify and implement process changes
    Identify and manage disputed accounts per the dispute resolution process.
    Document and track problem frequencies

    Escalations

    Acts as own resolver in most issues
    First level escalation point for identified internal disputes
    Escalation point for Collection Specialists to assist in resolving customer receivable issues
    Assist Collection Specialists with difficult research and reconciliation situations
    Communicate recommendations and results to management
    Effectively engage all impacted business partners to ensure timely resolution