Customer Support Representative with English

Employer: World Phoning Group
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2016
    Short company description

    We’re big on what we like to call the WPG spirit. It’s ingrained in everything we do – from the relationships forged among team members to the relationships we build with our customers and to our humanitarian and community outreach.

    We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

    Requirements

    Requirements:
    - Secondary school education
    - Proficient in English ( written and spoken)
    - bi-lingual is a plus
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable and Proactive

    Responsibilities

    The overall responsibility will be to receive Inbound calls, handle e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction.

    - Deal directly with customers either by telephone or electronically
    - Respond and resolve promptly to customer inquiries and complaints
    - Process orders, forms, applications and requests
    - Direct requests and unresolved issues to the designated departments
    - Meet Quality and Productivity standards as imposed by the Client
    - Record details of inquiries, comments, complaints and actions taken
    - Communicate with other departments, as needed

    Other info

    We offer:
    - Great & long term career opportunities
    - Schedule: Monday-Friday
    - Attractive benefits package along with fidelity Programs
    - Specialized product and Program Training
    - Incentive Plans based on performance
    - A young and dynamic environment
    - The possibility of growing within the company

    Be the first to join our amazing team!