Consilier relatii clienti back-office (part time)

Angajator: TELUS International Europe
Domeniu:
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: part-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 08.12.2016
    Scurta descriere a companiei

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:

    www.telusinternational-europe.com

    www.facebook.com/TELUSro

    Cerinte

    Trimite-ne CV-ul daca ai:

    - Capacitate foarte buna de comunicare si relationare
    - Rapiditate in actiune, personalitate energica, gandire pozitiva, amabilitate si eficienta
    - Capacitatea de a lucra in echipa
    - Disponibilitatea de lucru part - time, pe un contrat pe durata determinata de 3 luni

    Responsabilitati

    Responsabilitati:


    -procesare, inregistrare si gestionare corespondenta primita prin posta pentru echipa de Relatii clienti a unei companii internationale de cosmetice
    -preluare documente sau retururi de la oficiul postal de doua ori / saptamana, inregistrarea si raportarea informatiilor cu acuratete in sistemele folosite, respectand standardele de calitate ale procedurilor interne
    -procesarea si expedierea comenzilor de cataloage primite din partea clientilor companiei prin telefon / e-mail
    -procesarea, inregistrarea si efectuarea platilor aferente retururilor de produse primite din partea clientilor companiei
    -inregistrare facturi sau plati in sistem

    Alte informatii

    Oferta (bonusuri, beneficii):

    Expunerea internationala - lucram cu clienti internationali de zi cu zi si vei avea sansa sa iti imbunatatesti abilitatile de limba straina
    Mediu pozitiv - ne pasa de bunastarea colegilor nostri, investim in dezvoltarea lor, incurajam distractia si team building-urile
    Proiecte comunitare - vom rula evenimente pe tot parcursul anului
    Asigurare medicala privata
    Tichete de masa
    Reduceri speciale oferite de partenerii nostri din diferite industrii (Banking, Telecom, Gym & Fitness)