Transaction Processing Representative - French language

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

The Transaction Processing Representative processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.

Requirements:
- Organization skills, attention to detail and follow through to resolve any outstanding issues;
- Time management and administrative skills;
- Problem Solving & Escalation Management;
- Written and verbal communication skills; manages internal communications and external/client communications with assistance;
- Fluent or Upper Intermediate English and French;
- Computer literacy and working knowledge of Microsoft Office;
- Team player with interpersonal skills.

Responsibilities:
- Update and maintain various systems/tools per standard process documentation which may include: Execute transactions; With minimal direction, enter data and retrieve information from group specific system; Audit own data entry for accuracy & make needed corrections; Conduct data verification;
- Respond to various requests for information, as needed. Escalate to supervisor as appropriate;
- File, archive and retrieve documents (paper-based and electronic) using filing standards;
- Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation;
- Respond to information requests by searching, summarizing research results and compiling in requested format;
- Deliver client satisfaction through accurate delivery and demonstration of ownership;
- Participate in process improvement initiatives or special projects as assigned;
- Execute to standard processes and take recommended actions to achieve metrics.

Job Code: 171016AI