IT System Support Specialist

Angajator: NN Asigurari de Viata
Domeniu:
  • Asigurari - Intermedieri financiare
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 28.11.2016

    Responsibilities

    • Responsible with finding solutions, temporary remedies and/or reparations in order to maintain and improve the functionality of the systems found under his/her administration;
    • Promotes new applications/systems in production, applies various technical tests in the systems;
    • Assures support for the use of the applications promoted in production;
    • Offers assistance to front line support officers in order to prioritize and solve the incidents/problems regarding to his/her area of expertise and also, when a problem does not frame the first line support officers' abilities, he/she takes over that specific problem and tries to find a solution;
    • Escalates the incidents/problems to other support lines or to suppliers, if necessary. Registers the solutions, temporary remedies and the steps taken in order to solve the incident/problem in the registered service. Then he/she notifies the user of the front line support when the incident /problem is concluded, offering procedures if necessary;
    • Offers technical information for the projects he/she is involved in;
    • Covers all the activities below all by himself/herself;
    • Furthermore, he/she has coordination and supervision tasks over the other team members and also over the projects initiated by the team that he/she is part of;
    • Makes proposals and optimization plans for the team processes;
    • Makes up the plan and coordinates the induction of the new team members.



    Requirements:

    • University degree;
    • Knowledge of the insurance business and technical background (IT);
    • At least one year similar experience;
    • PC knowledge (Microsoft SQL Server, Microsoft SQL Database Administration) – medium level;
    • Conceptual knowledge of programming languages;
    • Project management knowledge (medium level);
    • Great English skills.


    Soft Skills:
    • Attention to detail
    • Adaptability
    • Flexibility
    • Integrity
    • Stress – resistance
    • Analysis capacity
    • Results - orientation