Virtual Desktop Infrastructure Support Engineer
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Angajator: | Stefanini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 09.11.2016 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
Very good communication skills in English, both written and spoken.
Willingness and ability to take on new assignments and learn new skills (VDI technologies - VMware View, Xen Desktop, NetScaler, etc.).
Proven skills and experience administering medium to large VMware vSphere, VMware ESXi (version 4.x, 5.x or 6.x) infrastructures.
Proven skills and experience administering medium to large Citrix Xen Server infrastructures.
Proven skills and experience administering medium to large Microsoft Hyper-V Server infrastructures.
Proven skills and experience with Windows and Linux operating systems administration and troubleshooting (Windows Server 2008, Windows Server 2012, Windows 7, Linux).
General knowledge and experience with networking concepts and technologies.
Familiarity with database and networking concepts, protocols, and implementations.
Advanced troubleshooting skills.
History of providing excellent customer service with both internal and external customers.
Basic programming skills.
Organizational, multi-tasking and prioritizing skills.
Ability to meet strict deadlines.
Ability to apply and build appropriate knowledge skills and experience.
Able to contribute to strategic thinking.
Ability to work unsupervised and be proactive.
Ability to work both independently and as part of a team.
Perform Level 2/3 Support for client virtual desktop infrastructures (VDI) based on Xen Desktop/VMware View solutions.
Perform Level 2/3 Support for Windows and Linux operating systems.
Perform planned off-hours changes per approved change/maintenance windows, as well as on-call support by rotation (predefined schedule) and off-hours interventions for high severity incidents as needed.
Follow, maintain and improve the processes and procedures defined for the project assigned
Maintenance of the Owned Infrastructure
Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products
Document actions in the record.
Perform root cause analysis when required.
Work with vendors (as appropriate) to resolve problems.
Assist in the use of supported products.
Recommend process and tool improvements.
Contact other support groups/organizations as required.
Interface with other systems, networks, and operating system environments.
Route and work with Vendor support when required.
Provide documentation and training for the other team members as required
Communicate with other levels of support via client chat tools, ticketing system or emails.
Create and implement change requests for incidents/problems as needed.
Participate in regular internal and external status meetings.
Ideal candidate:
UNIX / Linux shell scripting (bash, etc.).
Storage SAN / NAS / Netapp.
Advanced understanding of ticketing tools and concepts.
General understanding of ITIL/IT Service Management concepts.
Experience using RES – profile management.
Previous experience in similar roles.
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