CUSTOMER SERVICE REPRESENTATIVE WITH CZECH, Bucharest

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 04.12.2016
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Fluency in Czech and English

    - Proficient in relevant computer applications (Internet Explorer, Microsoft Office, Outlook)

    - SAP knowledge is an advantage

    - Verbal and written communication skills

    - Listening skills

    - Analytical thinking and problem solving attitude

    - Customer service orientation

    Responsibilities

    - Supporting end users in day by day operations with specific applications

    - Receives and assess claims according to defined procedures/routines

    - Receives and logs all e-mail/web/phone call and ensures proper documentation

    - Research of required information using available resources, user guides and match complaints with known errors and problems

    - Support in using application functionalities, identification of possible workaround