Level 2 IT Support Specialist

Employer: Teamnet International
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.11.2016
    Short company description

    Established in 2001, Teamnet Group is one of the most important IT&C integrators in Romania, as well as an influential mentality change advocate in the region's countries. As part of our experts’ team you will play a big part in changing the today’s society into the society of tomorrow.
    Join us now!

    Requirements

    • University degree – Mathematics or IT profile;
    • At least 2 years previous equivalent professional experience;
    • Experience in technical support (managing custom or enterprise applications);
    • Experience managing and troubleshooting Operating Systems: Windows Server, Linux, AIX (is an advantage);
    • Experience writing and analyzing database scripts: Oracle/Microsoft SQL/DB2 (is an advantage);
    • Basic networking skills;
    • Basic technical expertise managing web servers: IIS/Apache;
    • Excellent analytical and troubleshooting skills;
    • Responsible, organized and able to work with deadlines;
    • Collaborative and team player.

    Responsibilities

    • Analyze and solve service requests and incidents received from first level of support or other technical teams;
    • Provide remote technical assistance or on site, if required;
    • Identify bugs and escalate them to development teams;
    • Monitor system’s health and processes, take proactive measures in order to ensure agreed uptime and project KPI’s;
    • Update the knowledge base with workarounds for known errors or bugs and operational procedures;
    • Manage deployment process on production systems;
    • Provide technical advice on Incident, Problem and Change Management processes.