Junior Client Support Representative (with English/ Dutch/ German / French / Italian)
Acest job nu mai este activ!Vezi toate job-urile Mood Media active.Vezi toate job-urile Junior Client Support Representative (with English/ Dutch/ German / French / Italian) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Publicitate - Agentii publicitate active pe Hipo.ro |
Angajator: | Mood Media |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 20.11.2016 |
Remote work: | On-site |
POSITION SUMMARY
The Client Service&Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.
JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report technical problems following specific procedures
SKILLS AND EXPERIENCE
· English – proficient level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Why MOOD?
- Professional, multicultural, open and friendly working environment
- Opportunity to learn new things and develop communication and technical skills (training provided)
- Flexible work schedule
- Health insurance package
- Motivating salary – 3 year salary plan
Visit us online at www.moodmedia.com
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