Payments Customer Support

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

• Excellent written English skills (mandatory);
• Nice to have: previous experience with online payments processing;
• Internet browsing is no mystery to you and know all the shortcuts;
• The technical aspects of an activity are fun for you;
• Clear and positive communication skills;
• Active listener;
• Ability to follow documented procedures, logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Team spirit;
• Time management skills;
• Ability to communicate technical problems concisely and professionally.

You will be working as a Customer Support Specialist for MoneyMatrix. What is MoneyMatrix? Well, it is a business inside a business. It’s our very own online payments platform which saw the light of day in 2015, making it the newest product of the EveryMatrix umbrella of Products.

MoneyMatrix handles not only transactions made through our system, but is also integrates with a series of other payments providers. Therefore, we process all transactions made by all the users of our clients’ websites from all over the world.

So what exactly will you do?
• Process pending withdrawals for all operators;
• Check users’ documents according to our KYC guide;
• Check account and transaction details in our specific backend;
• Request different documents from users if the case, following the appropriate procedures;
• Process automated alerts received in cases of suspect transaction details within the established SLAs and following the correct procedures;
• Investigate and solve issues related to deposits or withdrawals (missing, not processed, etc);
• Check for any unmatched transactions between our records and those of different payment providers.

• The work schedule is from 17:00 to 01:00 (evening shift) for one position and day plus evening shift (09:00 to 17:00 or 17:00 to 01:00 – rotation system) for the second position;
• You will be working 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
• Salary package – 300 EUR net;
• We offer trainings and certifications;
• We provide a daily catered lunch (classic & raw-vegan);
• We offer relocation bonus & accommodation support;
• We offer private healthcare;
• We hold team building activities and office parties throughout the year;
• We have massage at work,
• An ever-growing, library (online & offline),
• A flexible schedule,
• A fun entertainment corner,
• And our very own gym.