Application support and development

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Coming from an engineer IT degree or equivalent, you have a confirmed experienced in client technical support team as Level two. You have capacity to diagnosis technical incident and problem and to define technical tools and solution in the existing system for fixing. You have skills in Linux simple operation, Sql database, Java Application support. Java devlopement and/or Network skills would be a plus.

A minimum of three-year experience on a similar activity is desired.

English speaking and writing and French bases are mandatory.

Team player and very good communication abilities;
Strong analytical skills;
Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment;
High sense of priority, works on multiple tasks simultaneously and deliver the expected results within the agreed timelines;
Initiative and fast learning Abilities;
High Customer Focus;
Availability to short/long delegation;
Mandatory - Able to work in different shifts within 7 days/24 hours service time.
Mandatory - Acceptance of on-call duty (stand-by)

In a high-growth pole in the activity of "Connected Machines", you will join the team in charge of the Level 2 support for our clients. In this team you will act as a technician leader. This team involved in the support client chain is a key activity for the quality perception of our Connected Living Enabler offers. This service delivered by a shared platform, multi-client, international scale enables the provision of a wide range of digital services for vehicles (assistance, media,) and for Home Appliance.

Within this the Level 2 support team you will be in charge of:

- Processing the incident or information ticket on the production connected object escalated by the level 1, managed the global ingoing ticket
- Define problems regarding recurrent issues to optimize global ticket incoming
- Analyze and diagnose client issues on the technical production platform,
- Fixing issues by executing and/or defining adapted technical procedure,
- Managing the ticket, update status, diagnosis information adding, and KPI definition and publication
- Escalate the ticket to appropriate Level 3 teams after diagnosis and ticket improving in case of inability to fix or to improve the diagnosis
- Understand the global operation of the delivered Service and evaluate the ticket regarding specificity of the connected Object (appliance, vehicles …)
- Diagnostic tree definition and improving
- Operational management of local technician

For this function you will work with Level 3 and 4 teams from the product Connected Living based in France. You will be in charge of meeting organisation with those teams to define problem solution that can be applied by level 2.

You will receive regular training from Product Teams in order to understand the global system and use the standard tools for information search linked to a connected object.

What we offer:

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days.

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.