CRM ADMINISTRATOR (SALESFORСE)

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Employer: Veeam Software
Domain:
  • IT Software
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 17.11.2016
    Remote work: On-site

    Responsibilities
    • Key Responsibilities: The responsibilities of CRM Administrator are broken up into two sections: Administration and User Training.
    • Administration:
    • Day to day administration of Salesforce 
    • Developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports and any other customization. Maintain user roles and profiles 
    • Perform data loading and merging / processing of duplicate records 
    • Develop and manage reports and dashboards 
    • Maintain Territory Management within Salesforce 
    • Create and maintain workflows, approval processes, and validation rules 
    • Assist in analyzing current sales processes and suggest improvements 
    • Identify Salesforce usage problems and craft technical /communication plans to remedy 
    • Help integrate new functionality from Salesforce releases and upgrades, including plugins 
    • Continuously improve user’s Salesforce experience; focusing on speed, efficiency and shortening the sales cycle 
    • Troubleshoot escalated issues and tickets with Salesforce dot com
    • User Training:
    • Train new and existing end users on the Salesforce CRM 
    • Present and inform on any new Salesforce functionality that lowers the sales cycle and improves efficiency of end users 
    Qualifications
    • 3+ years of IT work experience and 1+ year of CRM administration experience 
    • Good writing, presentation, communication and organization skills
    • English (Upper-Intermediate)
    Additional skills
    • Salesforce dot com experience
    • ADM201 certified
    We offer
    • Competitive salary and benefits
    • Modern, energetic working environment
    • Opportunities for professional growth and promotion
    • Flexible working hours

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