Support Consultant Italian/English

With 500+ customers worldwide, SynerTrade is a leading global provider of digital procurement solutions.

Its cloud-based platform, SynerTrade Accelerate, covers the entire purchasing process thanks to a set of flexible applications, easy to use. SynerTrade Accelerate is a complete eProcurement Suite that manages 500+ billion €uros spend each year, and widens the performance of Procurement and Finance departments in companies such as Adeo, Alstom, Audi, Baloise Insurance, Decathlon, Deka Bank, Engie Groupama, Lafarge, Lindt, Lufthansa, Saint-Gobain, Sanofi, Shiseido, Total, Transdev, Yves Rocher, etc.

With 15 offices worldwide and a 24/7 assistance in 10 languages, SynerTrade brings real expertise and a local service to its customers to optimize their purchasing processes around e-sourcing, e-procurement, SRM (Supplier Relationship Management), spend analysis and purchasing intelligence, or even product innovation management.
SynerTrade is one of the Software entities of Digital Dimension, Econocom Group.

For our location in Brasov, Romania we are currently hiring.

WHAT IS YOUR QUALIFICATION?

- Speaks Italian at an advanced level (fluency in English is a prerequisite).
- Further languages are considered an advantage (Spanish, Portuguese, French);
- Has an attitude oriented towards the customer;
- Is familiar with ITIL processes;
- Has an interest in Purchasing (eAuction, eSourcing, eProcurement, etc.).
- Experience in Purchasing is an advantage.

WHAT ARE YOUR RESPONSIBILITIES?

- Provides assistance to our Clients and their suppliers In order to use our unique web-based software solution;
- Tackles daily tasks arriving to the Customer Service desk;
- Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request;
- Proactively informs customers about issue status based on inputs, and clarifies any questions;
- Ensures a positive customer experience throughout the entire process;
- Collaborates with our R&D Team based in Romania as well as with our team of business consultants in Italy, France, and Germany.

WHAT DESCRIBES YOU?
- Rigorous and has a native curiosity in learning;
- Communicative and sociable;
- Assertive and proactive;
- Strives for continual improvement;
- Pedagogical approach to learning and teaching from and to others;
- Good organizer, able to act either independently or in a team;
- Capacity to act quickly and meet deadlines.

WHAT WE OFFER

- A dynamic team of strong professionals;
- Open and pleasant work atmosphere;
- Competitive salary package;
- Great private health insurance;
- Meal tickets;
- Other benefits