Collections Analyst English &Italian/Greek/Polish/Hebrew (#1504112)

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

High School Graduate with a minimum of 2 years of related experience or Bachelor’s degree in Business/Finance
Fluent English and another language like Italian or Greek or Polish or Hebrew
Strong written & oral communications
Problem solving and reconciliation skills
Basic Accounting knowledge
Proficient with computers and applications, solutions oriented
Highly organized
Ability to work within deadlines
Customer focused, and conflict resolution skills
Ability to drive and improve results
Strong prioritization skills

Planning

Executes monthly collections strategies
Prioritize collections calls and workload with minimal supervision
Establish action plan to meet/exceed metrics
Effectively forecast month-end metric results

Customer Contact

Make regular collection calls
Set follow up calls and send dunning letters (as needed)
Respond and follow up in a timely manner
Effectively manage assigned portfolio
Identify, negotiate, and implement payment solutions with customers
Learn customer infrastructure, processes, and contacts
Document collections in centralized system
Identifies at risk customers to Resolvers and/or Managers
Follows company/department policies and procedures
Provide exceptional customer service
Effectively facilitate/escalate issues to appropriate internal ownership level
Build Strong Customer Relationships
Advocate Dispute Resolution

Timely identification of disputed items
Effectively document disputed items
Communicate issues via defined processes effectively to internal customers (ie., OM, Tax, A/R, Finance and Sales organization)
Escalate complex problem issues to Resolvers and identify root causes of delinquency

Process Improvement

Minimize rework and improve payment cycle times
Identify internal/external process gaps and opportunities
Communicate and engage needed resources to implement needed process changes
Knowledge of Collection processes
Set Deadlines and follow up