Customer Service Specialist

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

We are hiring on behalf of our client, a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security and energy.
You will have the opportunity to be part of a new team and a growing project and provide support to international business clients.


Working hours: Monday – Friday- night shifts.

Main requirements:
- Diploma or equivalent required
- Excellent verbal and written (English)
- Previous experience with SAP/SFDC is an advantage
- 1- 1/2 years in customer support or call center
- Excellent communication/email/phone skills and manners
-Enjoys working with customers, interest for customer service
- Interpersonal skills, including the ability to quickly establish and maintain rapport at all levels
- Excellent teamwork skills
- Multi-tasking skills and efficiency
- Time management experience resulting in quick response times to urgent issues

Your responsibilities will be:
- Direct contact with the HSM end-users/partners/distributors, handling return for service requests for Scanning and Mobility units for North America
- Supporting the Customer Service area of the business by:
- Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs o
-Following up on customer expedites for product returned for repair
-Solving invoice discrepancies on pricing, tax information, and shipping charges
-Acting as a liaison between external/ internal customers and other HSM business functions
-Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
-Researching and resolving complaints to ensure customer retention and satisfaction
- Customer Relationship Management - building and maintaining effective relationships with customers based on trust and mutual understanding.
- Contribute to the continuous process improvement initiative