Flexible Benefits Team Leader

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Focus of the role
The Flexible Benefits TL will perform the following duties:
• Plan work, manage team capacity utilization, measure staff performance and monitor the delivery of business processes
• Drive the team to achieve client service delivery goals
• Provide feedback, appraisals within the Xerox processes on performance, attendance, quality of work
• Coach staff and assist with their development
• Identify areas for process improvement, efficiencies and support team members to implement improvements
• Responsible for succession planning
• Minimize errors & omissions by following the appropriate policies in place
• Define monthly work planning schedules
• Improve quality and service within department

Role requirements
A successful and highly professional Flexible Benefits Team leader needs to have the following experience and skills:
• Bachelor degree
• Typically 1-2 years of previous people management experience
• Proven leadership skills
• Exceptional communication skills (listening, speaking, reading, and writing)
• Ability to analyse issues and identify innovative solutions
• People and relationship building skills
• Flexible and willing to assume additional responsibilities
• Organizational effectiveness, team work, results and performance driven
• Influencing skills
• Ability to manage own time, priorities, and resources to achieve goals