Customer Support Specialist Administrator with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client is a well-known multinational company which invents and manufactures technologies that address some of the world’s most critical challenges around energy, safety, security, productivity and global urbanization.

Your position will be to create, manage and dispatch all Technical Assistance Center, Service and Order Service requests over a full range of industry-leading areas such as oil & gas, mining, refining, pulp & paper, power, chemical, and life sciences.

You will have:
- Ability to engage effectively with customers by telephone and email;
- High attention to details including accurate recording and management of data;
- Ability to work collaboratively in a team environment;
- Excellent time management and organizational skills;
- Interpersonal skills (including the ability to quickly establish and maintain rapport at all levels and interacting with a wide variety of customers in various countries);
- Customer service mentality;
- Good communication skills;
- Fluent in English and German languages.

You will do:
- Administrating all aspects of Contract management including contract setup, amendaments, parts management, invoicing, contract renewal;
- Following credit approval processes (including dispute resolution);
- Expediting orders via supply chain and ensuring the goods receipts of orders on delivery;
- Processing and changing customer orders while ensuring a good document control and working within guidelines of Global policies and processes;
- Generating and booking of contract renewal opportunities;
- Constantly keeping in touch with local Sales, Operations and Front Office Administrative Departments.

We offer:
- The possibility of challenging yourself, improving your skills, learning and evolving within our team by working in a fast-track environment;
- Career progression opportunities in our international company;
- The chance to make an impact, bring your value and leave your mark;
- Competitive remuneration and benefits package.

Job Code: 210616AI