Customer Support with German

More than 13 years have passed from 2006, when our adventure begun. Our purpose was to become a reliable partner for businesses and organizations that aim to grow and architect their future within their industry and outside of it.

We are passionate innovators, with a taste for creativity, brave vision and out-of-the-box thinking. This is why we built partnership with some of the leader companies in Robotics, Automotive and Computer Science.

During the last years we developed our own product: MATT, the robot for automated QA testing. We are now living a wonderful adventure promoting MATT, sharing ideas and getting in touch with a diverse and enriching constellation of enterprises.

The quality of our work and the trustworthiness of our brand made us into who we are now: an organization composed of over 400 skilled, diverse, enthusiast and motivated people, with a variety of technological expertise, working in an inspiring and creative environment. We deliver innovative digital products and services, supporting our partners’ growth and consequentially growing ourselves.

People & Culture

At RINF TECH you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. Your voice is heard! We are a driven and inclusive team, whose purpose is to make our clients lives easier and their companies successful. The most important thing is that we value our people, not only as employees, but as individuals: we support and appreciate each personality, because for us different is unique. We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

• Fluency (written and spoken) in German;
• At least medium knowledge of English;
• Excellent customer service skills;
• Demonstrated initiative and ability to learn technical concepts quickly;
• Strong problem solving skills;
• Ability to be a team player;
• Analytical thinker with strong attention to details;
• Reliable and punctual track record.

• Answer, evaluate and prioritize inbound telephone, voice mail, e-mail requests for technical assistance with hardware, software for German speaking customers;
• Responds to customer requests and questions regarding the service, products;
• Ensures customer satisfaction by responding to inquiries in a timely manner and provide a good customer care experience;
• Documenting calls clearly and accurately in call tracking database.

Benefits:
• Attractive benefits package;
• Great office location, easily accesible by metro;
• Bright and cheerful office with business themed rooms and a great fun room filled with games;
• Very flexible working schedule - starting and ending workdays at different times;
• Internal training offer;
• Access to the newest technologies.