Customer Service Shift Supervisor

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Your skills & personality:
• 2 or more years in management experience in customer service environment
• Excellent English communication skills, both written and oral
• Great communication skills and customer orientation
• Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization.
• Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.

Your role with us:
• To ensure that all the objectives of the Call Center are met through close supervision of the shift, coaching and direct feedback.
• To lead the team in a manner that effectively maximizes business results and employee satisfaction.
• To provide support via phone/email/chat to Nobel’s clients reaching the qualitative and quantitative standards required for the high level of customer satisfaction that Nobel wants to offer.
• To perform complementary back-up office work

In return, we offer…
• Flexible 8 hours schedule (night shifts included)
• Very attractive compensation package with clear progression
• Free transportation between 22:30 to 05:30.
• Massage program and access to a fitness center for best performers :-)
• Fun activities at work (parties, fun events every month and much more)
• Training and certification in Customer Service
• Internal career growth programs

If you find yourself in the above description, then please submit your CV at jobs@nobelglobe.com!