Second Level Support – Virtualized Platforms

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Employer: Stefanini Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 07.07.2016
    Short company description

    Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

    POWERING YOUR BUSINESS!


    Visit us today at http://www.stefanini.com/EN/

    Requirements

    • Experience in administrating one or more of the following platforms: VMWare Administration, Microsoft Windows Server 2008 or 2012, Linux editions.
    • Good understanding & experience with storage technologies.
    • Experience with high-availability design.
    • Basic experience working with IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS and access-lists.
    • Experience with Backup software and strategies.
    • Fluent English.
    • Willingness to learn new things and to work in shifts (24x7).
    • Team player.
    • Highly motivated.

    Responsibilities

    • Ensure server availability compliance to Service Level Agreements.
    • Perform system administration and management functions for Microsoft Windows Server, Linux.
    • Provide Level 2 server operating system support.
    • Configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
    • Promote and maintain server patch management practices.
    • Support and maintain HW configuration and firmware level agreed.
    • Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams.
    • Assure maximum level of support on incident resolution. Provide feedback on escalations. Comply with the Service Level Agreements.
    • Initiate and provide details about the infrastructure changes that need to be implemented. Test and feedback on future changes. Implement approved changes in the agreed timeframes.
    • Provide solutions and create procedures for the L2 team colleagues to apply in solving incidents.
    • Identify and propose new problem tickets. Participate in the root cause analysis of the problems.