Customer Support with Dutch / IT Service Desk with Dutch

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

- Advanced knowledge of English and Dutch languages;
- Basic experience in technical support helpdesk;
- Customer service orientation;
- Problem determination capabilities ;
- Advanced analysis and escalation capabilities ;
- Basics reporting capabilities ;
- Advanced usage of PC, internet explorer, Outlook, Microsoft Office verbal and written communication skills ;
- Listening skills;
- Problem analysis;
- Problem solving;
- Adaptability.

- Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses;
- Analyze information and develop solutions to meet the customer�s business and technical requirements
- Handle all incoming customer e-mails and telephone inquiries and requests in a timely and professional manner
- Participate in team huddles and required trainings

Attractive work environment within a dynamic team
Motivating salary + meal tickets + performance bonuses + medical insurance
Career development within a multinational company
Flexible working program
The diversity of the projects
Stable job - permanent labor contracts