Technical Support Specialist - Enterprise Mobile

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security and energy.
We are expanding the team and we’re looking for a new colleague for the Technical Support Specialist role.
 
Are you curious about what this role implies?
 
As a Technical Support Specialist your primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
 
Other responsibilities:
 
• Remote diagnostics, troubleshooting, analysis and resolution of support issues;
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
• Work effectively with other management and customers to quickly address problems as they arise;
• Properly log all information into the problem management system;
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines;
• Maintain a high degree of technical knowledge relating to assigned customer or product;
• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product;
• Contribute to ongoing Quality Improvement initiatives;
• Represent Company in a professional and businesslike manner and communicate effectively with customers and other team members;
• Perform other related tasks, as assigned.
 
This job involves direct interaction with USA customers, on a different time table. Therefore, you will work on shifts (including night shifts and possible week-ends).
 
Working hours: 02:00 (PM) - 05:00 (AM) - 24/7
 
Requirements:
 
• Have a Bachelor Degree;
• Have minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
• Speak Advanced English;
• Have some knowledge of telephony and Internet environments;
• Be flexible to work varying shifts;
• Have excellent attendance & reliability;
• And last but not least, to have excellent customer skills.
 
In exchange we are offering:

• Competitive salary and an attractive benefits package;
• Extensive training programs;
• Career growth opportunities;
• Opportunity to work with some of the world’s leading companies – our clients;
• A dynamic and international work environment;