Inginer Support IT - banking

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• Experienta minima in activitatea de asistenta IT la nivelul postului de lucru: 2 ani
• Experienta in incadrarea solicitarilor/incidentelor si in realizarea conexiunilor cu alte incidente/probleme
• Cunoasterea serviciilor standard ale catalogului de servicii
• Sisteme de operare Windows (utilizare, instalare, configurare, interpretari mesaje de eroare)
• Aplicatii de birotica (utilizare, instalare, configurare, interpretari mesaje de eroare)
• Aplicatii bancare specifice
• Obisnuinta de a lucra cu aplicatii de monitorizare sisteme informatice
• Hardware PC si periferice
• Networking (protocoale, arhitecturi, conexiuni)

• Asigura asistenta locala IT pentru utilizatoriii din sediile bancii si/sau pentru utilizatorii filialelor care au puncte de lucru in zona deservita respectand conceptele ITIL de Incident Management, Request Fulfillment
• Intervine pentru rezolvarea oricarui incident sau cerere de configurare, legate posturile de lucru (PC fixe, PC portabile –laptopuri, imprimante, telefoane, alte echipamente), in vederea respectarii calitatii serviciilor specificate in conventiile de exploatare (OLA) si conventiile de servicii (SLA)
• Executa activitatile specifice procesului de Request Fulfillment in vederea respectarii calitatii serviciilor oferite in Service Level Agrement sau Operational Level Agrement
• Asigura suport nivel 1 pentru infrastructura de comunicatii existenta in locatiile precizate si coordoneaza interventiile colaboratorilor externi la infrastructura IT/Comunicatii din locatiile mentionate
• Furnizeaza un prim nivel de suport catre utilizatorii locatiilor deservite, asupra echipamentelor de audio sau videoconferinta si pentru terminalele complexe (smartphone-uri, tablete si balckberry).
• Inregistreaza interventiile efectuate in aplicatia de ticketing respectand conceptele ITIL de Incident Management, Change Management, Request Fulfillment
• Realizeaza inlocuirea echipamentelor conform N10.I6 (Gestiunea posturilor de lucru informatice).