Billing and SAP Super User

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

You need to have:
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.). Intermediate to advance Excel skills required (working knowledge of V-lookups, pivot tables, conditional formatting, basic functions (i.e.: sum, concatenate, if statements, etc.)
• Education and/or Experience: Bachelor’s degree in relevant field and three or more years of direct Customer Service experience, or equivalent combination of education and experience.
• Language Skills: English, advanced,both speaking and writing.
- Communication Skills: Thorough understanding and proficient use of customer service best practices and techniques. Proficient ability to resolve customer issues using sound judgment, while maintaining a professional and positive demeanor. Must be able to develop and maintain strong working relationships on a multi-level basis.
• Mathematical Skills: Excellent ability to key, record, transfer, and check numbers accurately. Proficient ability to do arithmetic functions without the use of a calculator. Understanding of percentages, discounts, commissions, proportions, circumference, volumes, averages, whole numbers, fractions and decimals. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Must exhibit strong customer service skills. Ability to manage complex customer issues and provide reliable situational analysis & strong business recommendations for action. Must be able to set priorities and execute job duties with minimal direction from management. Must be able to maintain accurate data.
• Computer Skills: Must be proficient in Microsoft Office (Excel, Word, & Outlook). Must have a moderate understanding of Salesforce.

Your responsibilities will be:

• Responsible for overall processing of repair billings
• Responsible for auditing repair billable & Professional Services PO’s received to insure validity of pricing, customers, discounting, etc.
• Initiates repair invoices/credits
• Produce contract & repair analytics for the Service Business
• Must possess a thorough understanding of customer requirements for support as well as Customer priorities.
• Provides daily back up to Contract Administrator: Distribution position to insure timely processing of incoming PO’s (see Contract Administrator: Distribution job description on page 2)
• Clear any intercompany invoicing errors in SAP created by billing Admin
• Working with IT on repair processes and changes or production issues as the SAP super user

1. Responsible for processing revenue generated through depot & field repairs and professional service opportunities..
2. Audit all PO’s received for approved pricing, discounting, SOW’s, payment terms, etc. prior to invoicing.
3. Responsible for releasing repair invoices, insuring accuracy to avoid customer complaints.
4. Create & invoice orders for special project opportunities
5. Direct contribution to achievement of departmental & company revenue goals.
6. Provide & maintain superior customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
7. Maintain less than 4 hour (2 preferred) response time to customer requests
8. Research, submit for approval & issue credits as needed, which include interaction with customers, Credit Administration & field personnel to resolve customer issues as well as aged receivables.
9. Communicates with call center/receiving personnel on handling of customer repairs to insure correct coverage. Strong decision making skills required.
10. Daily maintenance of various contract renewal trackers
11. Processing IGSP credits as required
12. Monthly processing of PE credits to distribution
13. Function as back up for other co-workers
14. Other assignments as directed by manager.
15. Must remain aware of regulatory responsibilities and remain current in technical areas including Sarbanes-Oxley.

Working hours: Monday – Friday 3PM - 12AM.

Link to One Honeywell Culture video from Honeywell YouTube Channel:
http://www.youtube.com/watch?v=CcMf_TFS0kA

Link to join Honeywell’s Talent Network:
http://careersathoneywell.com/en/newsletternew

Link to career site: www.careersathoneywell.com