Channel Marketing Supervisor with French

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Requirements:
• Knowledge and practical experience of channels of distribution, and the relationship between reseller/ distributor/manufacturer
• Fluent in French (verbal and written)
• Fluent in English (verbal and written)
• The ability to work effectively within a multi-cultural, multi-language environment and can demonstrate experience in this.
• Medium level attainment of skills with Microsoft Office packages
• The ability to retrieve, understand and communicate information in an effective manner to a broad, general audience, as well as senior management.

Additional Requirements:
• Client Focus - demonstrating willingness to identify, understand and give priority to meeting the needs of the customer
• Results Focus - the drive and determination to achieve objectives, overcoming obstacles to deliver results
• Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others to deliver excellent customer service or to achieve a shared goal
• Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally, and where necessary to gain their agreement and acceptance
• Information Gathering & Reporting - The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skilfully extract and report the information for business benefit
• Planning & Organising - Plans and organises work effectively in order to meet work objectives and deliver ongoing quality services to the customer
• Problem Solving - The ability to analyse issues and to find resolution to problems by using a rational, systematic approach
• Technical Awareness - Using IT at work - The ability to effectively use IT systems and software applications at work

Additional Requirements:

• Client Focus - demonstrating willingness to identify, understand and give priority to meeting the needs of the customer
• Results Focus - the drive and determination to achieve objectives, overcoming obstacles to deliver results
• Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others to deliver excellent customer service or to achieve a shared goal
• Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally, and where necessary to gain their agreement and acceptance
• Information Gathering & Reporting - The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skilfully extract and report the information for business benefit
• Planning & Organising - Plans and organises work effectively in order to meet work objectives and deliver ongoing quality services to the customer.
• Problem Solving - The ability to analyse issues and to find resolution to problems by using a rational, systematic approach.
• Technical Awareness - Using IT at work - The ability to effectively use IT systems and software applications at work.

Purpose of the Role:
• To supervise the day-to-day workflow of the three Channel Marketing roles in order to ensure the accurate, smooth and timely completion of all Programme and Support tasks.
• To help resolve issues relating to Marketing Programmes in association with ECG Operations and more specifically the Claim to Pay/SOIR/Pricing Supervisor
• To help resolve issues relating to Channel Marketing Support with ECG Operations
• To run regular reports and gather intelligence to update allocated dashboards each month and to provide analysis and recommendations to ECST and Channel Marketing Management
• Follow through with countries specific actions associated to Marketing and Channel Programmes allocated to the individual

Main Responsibilities:
• Supervision of three Channel Marketing roles in relation to:
- Marketing Programmes - Data Entry (QTF/CDF/EDPP)
- Budget Control of Tactical Spend
- Channel Marketing Support (Branding/On-Boarding/Profiling)
• Prevention, correction and resolution of SAP related queries
• Maintenance of allocated dashboards and reports, and provision of monthly analysis/commentary to management
• Provision of support for Marketing and Channel Programmes when requested
• Provision of back-up support to the European Channel Support Team
• Maintenance of comprehensive and effective procedures for all key activities