GENERAL CUSTOMER SERVICE OPERATOR

Our job offers:

> General Customer Service Operator
> Pricing Operator

Please contact us at: recruitingssc@rkbeurope.com

Must possess a high school degree and/or at least one (1) year experience in a
related field
Must be able to travel for business related matters
Must be able to manage highly stressful situations
Computer skills including the ability to operate spreadsheets, wordprocessing and
e-mail programs at a highly proficient level
Languages: English, Italian

Main characteristics, tasks and functions:

Good technical knowledge of standard and non-standard company’s products
Good knowledge of customers’ technical applications
Good knowledge of company’s customer portfolio
Obtain and evaluate all relevant information to handle customer’s inquiries
Writing down, formatting and sending via email easy to complex quotes to
customers, both manually and via company’s ERP
Management of quotes by means of customers’ supply portals
Electronic registration and double check of quotes
Paper and digital archive of quotes
Handle of customer complaints
Fill in company’s registration form for new customer codification
Sales order registration via company’s ERP
Paper and digital archive of sales orders
Arrangement of picking list for company’s warehouses staff
Ability to evaluate and ask company’s warehouses staff and quality control staff for
product transformation
Issue and control of preliminary invoices
Issue and control of pro-forma invoices for free samples and company’s literature
Arrangement of special documents required by customers (e.g. certificates of
origin, legalized invoices, etc.)
Ability to evaluate status of company’s warehouses to balance distribution of
goods between stocks
Ability to evaluate status of company’s warehouses to prevent product shortage
and allow on-time product replenishment in cooperation with purchasing office
Evaluation of customers’ general condition of contracts for compliance reasons
Telephone exchange operations
Management of incoming and outgoing faxes