Front Office Contract Administrator (Job #1454277)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

· University graduate

· Preferable previous work experience

· Fluent in English; German is considered a strong plus

· Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.)

· SAP know-how will be considered a plus

· Understanding of operating in an near/offshore environment

· Strong Policy and Procedure know-how

· Excellent communication skills and customer oriented thinking

· Standing towards business and sales to assure the check and balance function

· Good knowledge in business administration

· Organizational and inter personal skills

· Strong team player

· Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance

· Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.

· Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with Back Office. Replies to Back Office questions

· Assures interface between support sales, support business, delivery, Back Office, Process development and the customer. Makes sure that questions are answered

· Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials

· Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.

· Sometimes needs to take over lead functions for customer projects from an admin point of view.

· Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions

· Assures correct handling of support contracts within the HPS systems.

· Acts as entry point for C&C, delivery issues, finance, CRS

· Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.

· Assures compliance with the HP standards of business conduct.

· Knows and lives the HP values.

· Assure that all document are imaged in a timely manner

· Works closely with SR, Negotiating Country/Delivery Country CA / GASC to manage GASC deals

· Acts as primary interface to customer, sales, Back Office and other resources

· Confirms support capabilities and pricing to requestor

· If NC (negotiating country), responsible for creating key documents related to GASC deals such as GDC forms, exception requests and approvals for discounts, pricing etc. and for sharing them with DC

· Responsible to ensure WW Order Acceptance Policy and PPS Contract Ops – GASC Handling Procedure are met

· Must follow the documented RRC checklist guidelines

· Responsible to initiate and collect the signed local Country Participation Agreements (CPAs) from NC / DC’s

Manages escalations and exceptions associated with contract admin activities

· If NC, perform quality checks on Global Invoicing (GI) consolidated statements

· If NC, submit final GI consolidated statement to customer for payment

· Centralize detailed GASC knowledge which is complex if people do not deal with it regularly

· Entry point in country for all CO related questions around GASC business (as well used by GDC)