Trainer Retail zona 8 (Sibiu, Alba, Hunedoara)

Descriere departament:

Banca Comerciala Romana is the most important financial group in Romania, employing around 8,700 people and developing financial & banking businesses on both local and international markets. As a universal bank, with a network of almost 650 branches across the country, we offer our retail clients a wide range of products and services, at the highest quality and professional standards. We are also focusing on corporate clients, serviced via 50 Business Centers located in Romania's main cities. Since 2006 we are part of Erste Bank, an Austrian based financial group. Erste Group with more than 50.000 employees is a leading player in the financial sector in Central and Eastern Europe, offering financial services to more than 16, 6 million clients and operating in 8 countries: Austria, CzechRepublic, Slovakia, Hungary, Croatia, Serbia, Romania and Ukraine. BCR is the largest and most prestigious Romanian bank that motivates and challenges us, its employees, to be the best in our line of service.

Reponsabilitati specifice:

• Raspunde de identificarea nevoilor de training in zona sa de activitate - utilizand si informatiile transmise de Consultantul Coaching Retail din Zona 8 si contribuie la elaborarea Planului anual de training.
• Concepe, dezvolta si actualizeaza programe si materiale de training , campanii de calitate, in conformitate cu strategia de business a BCR, la solicitarea Departamentului Training. 
• Elaboreaza si actualizeaza materialele si bazele de teste de verificare pentru platforma e-learning.
• Organizeaza sesiunile de training de orice tip.
• Livreaza programe de training rezidential si on-the-job, campanii de calitate, la nivel national si zonal/local, in conformitate cu Planul de training.
• Urmareste aplicarea in practica a cunostintelor dobandite in activitatile de training.
• Evalueaza performanta participantilor la sesiunile de training
• Pentru activitatile de training livrate, intocmeste rapoarte, in conformitate cu solicitarile Departamentului Training si/sau Directorului Zonal Retail Este responsabil de corectitudinea informatiilor livrate in programele de training.

• Studii superioare
• Vechime minim 1 an in activitatea de training
• Permis de conducere cat B
• mobilitate (disponibilitate pentru deplasare)

•  Produsele si serviciile oferite de grupul BCR
• Tehnici de prezentare si de comunicare
• Cunostinte de pregatire profesionala a adultilor
• Cunostinte despre dezvoltarea programelor de training, materialelor de training si campaniilor de calitate, testelor de verificare a cuno ştinţelor profesionale.
• Familiarizat cu promovarea si vanzarea produselor si serviciilor de retail in domeniul financiar
• Familarizat cu cadrul legal aferent domeniului bancar
• Operare PC,: MS Office, aplicatii specific bancar
• Cunostinte de limba engleza nivel mediu

• Inspira angajament si sustine comunicarea
• Performanta si orientare catre rezultate
• Orientare catre client
• Dezvoltarea echipei si capacitati de lider;