Resolution Finance Shared Service Center Agent
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Employer: | AtkinsRéalis |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.01.2016 |
Remote work: | On-site |
Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.
• Proficiency in English & French
• Available to work on the evening shift (1:30 pm – 10:30 pm)
• Knowledge of the Microsoft Office Suite
• Knowledge, user experience of an ERP would be an asset
• Ability to multi-task in a fast-paced, demanding environment
• Strong analytical skills
• Client oriented and result driven
• Efficient time management
• Self-motivated, independent and ability to execute with minimum supervision
• Team player
Assets/would be good to have:
• Outlook - Access permissions, delegations and rights Citrix Metaframe
• DRA console for the management of Active Directory
• Knowledge of PC remote control systems and deployment tools
• Support Level 1: Answer telephone calls and emails, document and record all incidents and requests brought to the attention of the Help Desk through the Service Desk Express (SDE)
• Provide technical support for Global Internal Users regarding any problems relating to the use of standard corporate software and hardware(Install, configure Printers, Laptop, Desktop etc)
• Manage financial inquiries (internal & external)
• Route L2 inquiries/incidents to subject-matter experts (SME) and follow-up on open tickets
• Perform root cause analysis and identify solutions for the problem
• Contribute to developing a Team-Based culture
- Schedule: Monday to Friday 13:30 - 22:30
- Commencement date – as soon as possible
Please note that the application in our system won’t take longer than 2 minutes. All you have to do is create an account and upload your Resume.
Please read the Personal Data Processing Policy, AtkinsRéalis >>
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