Administrative Assistant with German

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Requirements:
• Skills, Knowledge & Ability: Minimum requirements
• Demonstrated teamwork and adaptable to workgroup environment
• Excellent communication and interpersonal skills
• Demonstrated excellent customer care, satisfaction and interpersonal skills
• Systems knowledge: Intermediate Excel, SRM, ESAP, GSAP
• Solid planning and organizing ability
• High level of motivation, maturity & dependability under high pressure situations
• Personal drive for business results
• Ability to multitask at a high level
• Ability to work with minimal supervision, self-motivated
• Demonstrated use of Xerox tools
• Demonstrated use of organizational processes preferred
• Advanced level in written and spoken German

Job role
The role holder works as part of the service delivery and transition team that is aligned to one or more customers.
He/she will have focus on the following:
Delivery of service that meets SLA and delights the customer.
Supporting the SDMs and Transition contributing to contract transformation and business growth

Scope of role
• To facilitate multifunction device, copier, fax and printer move/add/delete/change requirements from customer users, to contracted service levels and in line with the overall strategic direction for the account
• To act as a single point of contact for customer queries relating to equipment order processing and provide a quick response to customer demands
• Monitor order processing and deliveries and keep close check on the status
• Use of company order processing systems
• To co-ordinate internal departments in order to meet customer requirements including arranging distribution and service
• Work closely with Service Delivery and Transition Team to ensure customer expectations are met and develop existing and new business
• Maximise revenue opportunity from all chargeable activity

Responsibilities:
CLar EXECUTION
•Support SD and follow internal processes for CLar
PLACE ORDER FOR INTERNAL MANAGEMENT SD / TRANSITION
•Place order for SDMs and Transition in SRM System
•Book receipts and check invoise / cost control
•Validation with team in india and SDMs
HARDWARE MACD XPS
•Responsible for all Hardware MACDs for XPS Customer
•Order devices as agreed with customer
•Check pricing and device modells
•Work together with Sales
•Arrange delivery with customer and carrier
•Preparation data for GDC to update XSM
MACD MPS
•Responsible for hardware MACDs for local MPS customer
•Work togehter with SDMs
•Arrange delivery with customer and carrier
DEMO Proposals
•Support SDM to order Demo-devices
•Follow internal / local DEMO process
•Work together with management - signings needed
SUPPORT Transition / Sales and Presales
•Proposal management for Service delivery
•Asking for supplier proposals
•Responsible for price negotiation
ESCALATIONS
•Support SD / Sales / GDC
•Help to find quick solutions to solve issues at the customer (i.e. consumables are not
•Delivered / technicians handeled ticket with delay / Parts needed to fulfill SLA etc.)

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Administrative Assistant with German”.