Contracts Administrator with German

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Demonstrated teamwork and adaptable to workgroup environment
Excellent communication and interpersonal skills
Demonstrated excellent customer care, satisfaction and interpersonal skills
Systems knowledge: Intermediate Excel, XSM, FMP, ESAP, GSAP
Solid planning and organizing ability
High level of motivation, maturity & dependability under high pressure situations
Personal drive for business results
Ability to multitask at a high level
Ability to work with minimal supervision, self-motivated
Demonstrated use of Xerox tools
Demonstrated use of organizational processes preferred
Good command of written and spoken English and German

Purpose of Role
The role holder works as part of the service delivery team that is aligned to one or more customers.
He/she will have focus on the following:
Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high contract satisfaction)
Supporting the SDMs (KPI: Value for customer & enhanced margin)
Contributing to contract transformation and business growth (KPI: Further profitable service revenue)

Scope of Role:
To facilitate multifunction device, copier, fax and printer move/add/delete/change requirements from customer users, to contracted service levels and in line with the overall strategic direction for the account
To act as a single point of contact for customer queries relating to equipment order processing and provide a quick response to customer demands
Monitor order processing and deliveries and keep close check on the status
Use of company order processing systems
Ensure that all moves are carried out within the agreed timescale with the customer
To co-ordinate internal departments in order to meet customer requirements including arranging distribution and service
Work closely with Service Delivery Team to ensure customer expectations are met and develop existing business relationships
Maximise revenue opportunity from all chargeable activity
Management of copier fleet, redeployment of stock

Responsibilities
HARDWARE MACD XPS
 Responsible for all Hardware MACDs for XPS Customer
 Order devices as agreed with customer
 Check pricing and device modells
 Work together with Sales
 Arrange delivery with customer and carrier
 Preparation data for GDC to update XSM
MACD MPS
 Responsible for hardware MACDs for local MPS customer
 Work togehter with SDMs
 Arrange delivery with customer and carrier
INDIVIDUAL REPORTING
 Create individual Reporting & Analysis on demand
DEMO Proposals
 support SDM to order Demo-devices
 follow internal / local DEMO process
 work together with management - signings needed
PROCESS INITIATION
 for Consumables & Break/Fix - order Technician and/or Consumables for specific customers via ESAP-System
PLACE ORDER FOR EXTERNAL SUPPLIER
 place order for SDMs in SRM System
 book receipts and check invoise / cost control
 validation with team in india and SDMs
TECHNICAL REPLACEMENTS
 check TEX and inform SDMs and customer
 agree replacement date with customer
 clarify issues with CSO
RETURN CONSUMABLES
 Collect and lead back consumables
 order carrier and monitoring process
 determine internal credit note for Profit Center
BACK UP FLEETMANAGER
 check incoming Tickets via HPSM (customer Tool)
 execute customer requests and documentation in HPSM
 order SWAP for HO-User at GDC and follow local process
 clarify customer requests
DOCUMENTATION
 Develop processdescriptions
ESCALATIONS
 support SD / Sales / GDC
 help to find quick solutions to solve issues at the customer (i.e. consumables are not
 delivered / technicians handeled ticket with delay / Parts needed to fulfill SLA etc.)
DATA VALIDATION
 daily data administration via ESAP/GSAP
 check Moves and correct contract addresses
 work together with Krakau OTC

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Contracts Administrator with German”.