Order Management

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

You need to have:

• Bachelor degree or equivalent
• Advanced English Speakers
• Excellent Interpersonal and communication Skills
• Excellent phone manner
• International mindset
• Proactive thinker and team player
• Structured and process minded
• Very detailed oriented
• Obsessed with customer and quality
• Able to multi-task, prioritize and work independently as well as in a team environment
• Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization
• Knowledge of Office Package

Your responsibilities will be:

• Responsible order management of HSM service contract incoming purchase orders for both new business & renewals.
• Responsible for auditing PO’s for appropriate approvals of discounting and any deviation from standard Terms & Conditions
• Initiates all system entry resulting in invoices/credits to customers.
• Daily support of customers including on-going communication to resolve any issues or answer questions.
• Assist in maintaining serial #’s attached to HSM contract base
• Must possess a thorough understanding of customer requirements for support as well as Customer priorities.
• Supports revenue generation by managing & processing service contract purchase orders for new contracts as well as renewals.
• Balance daily workload to insure timely entry of purchase orders into system, target for entry is same day received up to 72 hours.
• Audits all contracts purchase orders for compliance with company controls, including pricing, discounting signature authority, credit terms & Terms & Conditions, etc. prior to entry into system.
• Responsible for research & generation of credits for contracts, including obtaining approval prior to system entry. Will interact with customers, Credit Administration & field personnel to resolve customer issues as well as aged receivables.
• Contributes to achievement of departmental & company revenue goals.
• Provide & maintain superior customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints. Strong decision making skills required.
• Process special report requests for customers, both external and internal.
• Function as back up for other co-workers
• Other assignments as directed by manager.
• Must remain aware of regulatory responsibilities and remain current in technical areas including Sarbanes-Oxley.

Working hours: Monday – Friday 2PM-11PM local time or 3PM-12AM (during Daylight Savings Time)
Link to One Honeywell Culture video from Honeywell YouTube Channel: http://www.youtube.com/watch?v=CcMf_TFS0kA


Link to join Honeywell’s Talent Network:
http://careersathoneywell.com/en/newsletternew


Link to career site: www.careersathoneywell.com

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