Pricing Analyst – High English Proficiency

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Critical Skills:
• Attention to details
• Ability to work with high amounts of data provided in written instructions
• Strong interpersonal skills
• Ability to work and communicate with team members.
• Good customer facing skills and ability to build rapport with clients.
• Excellent English written and communication skills
• Ability to work with Microsoft Office (Word, Xls)
• Numerical competencies
• Planning and organizing capacity ( ability to keep track of all emails and respond in die time to every solicitation; capacity to organize time in an efficient manner so that Turn Around Time is respected)

Candidate Specification:
• Graduates in economy, foreign languages, technical field.
• 1-2 years of relevant experience would be preferable (international relations, order management, supply chain, logistics)

• Responsible for the executing transactions at sub process level
• Responsible for meeting daily/Weekly and monthly targets

1. JOB OBJECTIVES:
- client relationships administration.
- Pricing documentation analysis in order to execute and deliver the requested transactions
- Addressing possible queries in order to clarify the request
- Build of pricing data in the related applications
- Perform other tasks provided by the Supervisor in the required time scales

2. TASKS, ATTRIBUTIONS, ACTIVITIES:

a) Client Operational Support:
 Manages client relationship through providing daily operational support via e-mail, IM and telephone.
 Acts as one contact to the Client, communicating all relevant information and ensuring customer satisfaction.
 Deals with tasks received from the Client in agreed timescales with high accuracy level ( level of accuracy agreed in the contract is 99%; level of deadline agreed in the contract is 100%);
 Deals with and coordinates any pricing related activity with regards to the processes where training has been delivered
 Prioritize the requests taking into consideration the difficulty level and Turn Around Time solicited by the client or the Team leader
 Deals with the urgent requests received from the Client and keeps them up to date
 Proposes process improvements.
- Generates specific activity reports based on the requirements from the Client
- Contributes to process improvement.

b) Transaction Processing Activities:
 Manages all jobs received from the Client and inform them with regards to the results of the data analysis
 Ensures that agreed service levels are met.
 Analyzes accuracy level, identifies root cause of repetitive issues and drives corrective actions where required

Benefits:
- Opportunity to work in a young and dynamic environment;
- Attractive benefits package;
- Opportunity to develop and learn constantly;
- Access to internal trainings (job related and soft skills trainings).