Partner Support Assistant

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Background, skills, experience and qualifications
• Ideally, knowledge and experience in working in Partner environment.
• Self-motivated and able to work individually and in support of the team.
• Ability to use own initiative and make sound, balanced business decisions.
• Good communication skills both verbal and written.
• Good understanding of Xerox internal processes and systems i.e. Order To Collect (OTC), E-Sap, QMS, non-standard pricing requests.
• Experience in use of Microsoft Office suit of programmes.
• Knowledge of the sales process.

Purpose of the role:
• Main daily contact for the Partner with regards to all administrative and operational functions.
• Key areas of focus: Assistance with: Sales issues, Query handling, Supplier Purchasing Management (SPM) process, Partner portal management, Partner communications.

Role scope:
• To provide operational support to specific named LEO Partners, to achieve the total delivery of the Equipment Sales Revenue (ESR) annual target.

Major Responsibilities
• To act as centre of competence and be the first point of contact for all partner related operational and administrative queries, including Query Management System (QMS).
• To act as a centre of competence for Automated Meter Reads (AMR), Consumable Ordering Tool (COT) and Automated Supplies Replenishment (ASR).
• To assist the Partners when required with SPM and equipment registration on the Partner portal to ensure accuracy and to reduce invoicing errors.
• To provide support to the Partners in the use of the portal and to drive efficiency. To provide ongoing portal training to the Partners including subsequent updates.
• To provide support to Partners pricing requests.
• To provide support to Partners on contractual agreements.
• To establish Partners pricing frameworks.
• Act as key interface with Marketing to help create effective partner marketing programs and support the implementation.
• Provide framework operational support to Alliances Partner Relationship Account Managers.
• Responsible for organising Partner days at the SMART centre for the purpose of training, including the agenda, resource and logistical elements.
• Responsible for obtaining sales out data from partners to feed into Variable Earning Shared Services (VESS).
• Own the proactive communication process to the partners including stock / allocation restraints, distribution channel communications, Stop Order Take (SOT).
• Support the Partner Management team with the provision of data to support the partner account review process where required.
• To own and drive projects which improve the partner experience.
• Build “Back office” relationships with Partners.
• To compile and collate monthly revenue from Sales Ordering Intake Report (SOIR) and Sales Ordering Status Report (SOSR) Reseller reports.
• To understand the internal virtual teams and work with them to support Partners.
• Responsible for Training trackers.

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Partner Support Assistant”.