Helpdesk Travel Agent (SPANISH)

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

You are fluent in SPANISH and ENGLISH.
You feel comfortable with PC and Microsoft office package.
Travel agency or call center environment experience is highly desirable.
You don’t have specific experience but you graduated Geography&Tourism University.

Your task is to provide specific software support to travel agencies and airlines customers.
You will handle incoming phone calls, web-submits and e-mails received.
You will diagnose, troubleshoot and solve 1st level Help-Desk issues.
Outbound calls to customers and vendors will be sometimes necessary, in order to provide them feedback and solutions on their specific problems.
This function is a full time job ( 40h/week) - 24/7 schedule (night shift availability)