Inbound Customer Care Agent with French and English or German and English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.
Advanced level of French and English or German and English.

Able to learn quickly in a technical environment
Excellent customer service, sales, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Detail oriented, ability to multitask, strong sense of urgency and commitment to excellency.
Handling incoming calls efficiently

Provide exceptional customer service and collect required information from the customer on every call per established criteria

Use experience to identify customer needs and handle accordingly
Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
Handle multiple tasks (ie., talking with customers while accessing information in a computer)
Consistently meet established performance and quality standards

We are looking to fill this position as soon as possible. Please apply only in the nature specified.

We thank everyone for applying, however only successful candidates will be contacted for an interview.

You can apply online here or send your application in English directly to Loredana.Lasco@xerox.com with the title "Inbound Customer Care Agent with French and English or German and English". For further information please call 0749 063 602.