Assets Coordinator (Print Services)

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Background, skills, experience and qualifications

Strong IT skills capable of using multiple Xerox systems with training
Ability to liaise with clients – obtain data over the phone
Understanding of workflow processes and ability to change.
Attention to detail
Proactive approach and self-motivated
Good communication skills both verbal and written
Ability to build strong relationships with remote delivery organization

Role specific competencies and requirements

Primary Skillset Needs

Language competency – English needs to be excellent verbal and written
MS skills – advanced Excel essential
MS powerpoint – strong skills in putting together pack from template

Secondary Skillset Needs

MS Access – beneficial but not essential

Remote meter read collection
Billing input into Mercury system and provision of back up data to invoice
Invoice validation
Move, Add, Change, Delete and asset mgmt. system updates, organizing the logistics of machine moves/liaising with CEVA (logistics) and client regarding delivery/removal of kit
Maintain asset mgmt. system with updates of contacts and equipment moves
Production of Management information pack for client review meeting
Handling client escalations
Supporting achievement of Service Level Agreement’s
Ensure feedback from client is passed on to the delivery team to help service improvements
Implementing effective workflow processes.

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title “Assets Coordinator (Print Services)”.