Client Services Analyst with French or Spanish

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Join us and work for one of the largest PC vendors in the world! Our client is a well-known multinational information technology company which provides products, technologies, software, solutions and services to consumers in all kind of sectors. Everything they do, they do to make technology more practical, usable, and valuable to their customers. Be part of a team who stares down obstacles on a daily basis!

REQUIREMENTS:

- University graduate;
- Preferable previous work experience in customer services;
- Advanced in English and French/Spanish language (written and spoken);
- Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.);
- SAP know-how will be considered a plus.


COMPETENCY:

- Understanding of operating in an near/offshore environment;
- Excellent communication skills and customer oriented thinking;
- Standing towards business and sales to assure the check and balance function;
- Good knowledge in business administration;
- Organizational and inter personal skills;
- Strong team player.

- Assures the check and balance function for all order/revenue/and business relevant issues as well as to assure the compliance with SAB 101;
- Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality;
- Assures full ownership for Front Office (FO) responsibilities and coordinate E2E activities including the involved near and offshore partners. Actively applies and uses the near offshore processes and work effectively with departments;
- Assures interface between support sales, support business, delivery, process development and the customer;
- Assures check and balance function, business controls and audit compliance in order to secure company's financials;
- Assures the admin responsibility for the realization of individual contracts;
- Sometimes needs to take over lead functions for customer projects from an admin point of view;
- Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management;
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.