HRO Admin/Payroll with French/Italian/Spanish

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Technical Competencies (must have):

1. Keyboard Skills
2. Microsoft office Skills
3. Proficiency in French/Italian/Spanish and English in business context

Technical Competencies (Good to have):
1. Experience in outsourced or shared services environment
2. Knowledge of HR / Payroll processes. France/Germany/Belgium/ Poland /Turkey/ Spain will be preferred.
3. Additional advantage for Greece/ Portugal/ Hungary/ Czech/ Egypt HR and PY process knowledge
4. Ability to work in a global HR environment.
5. Ability to ensure appropriate and efficient case resolution
6. Exposure to any HR tool & technology
7. Eye for Detail

Threshold Competencies

1. Customer Service Orientation
a. Is able to sense the direction in which the client’s business is moving and make decisions keeping their requirement in mind.
b. Seeks to co-ordinate organization’s systems and processes with those of the customer.
c. Takes responsibility for customer satisfaction and loyalty

2. Commitment to Excellence
a. Creates a work environment of high expectations that constantly challenges teams.
b. Ensures at all levels that quality is not overlooked in the drive for business results.
c. Continually assesses the quality of procedures on a company-wide basis.
d. Probes individuals’ readiness for progression

• Performs basic HR/PY transactions to resolve customer requirements.
• Inputs basic customer data into HR applications
• Responds to escalated queries and handle complex queries
• Is able to work with SMEs, Process Experts and other enabler groups to find resolution to complex cases.
• Communicates resolution to callers with clarity via the telephone or e-mail as the case may be.
• Track cases for all inquiries and request using CRM tool
Answers relatively routine process / policy/ procedure questions and provides HR information.
• Maintain service level agreements – accuracy and on-time delivery.
• Acquire up-to-date process knowledge through training and self learning.
• Escalate complex cases to next level as per defined process
• Work with enabler groups like SME and Training to develop knowledge material