CRM (Big Machines) Team Lead

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Good interactive and communication skills
Strong Teamwork and previous Team Leader experience
Self-driven
Fluent English – both Oral & Written
Good use of all Microsoft Packages – Word, Excel, Powerpoint, Outlook

The role

The Big Machines Team Leader will have a hands on approach to the Big Machines operator role (as below) but in addition, will proactively manage the team based out of Romania – in terms of managing workload, prioritisation and escalations.

To act as a centre of competence and proactively support the sales community in all aspects of XPS and machine deal processing (within defined scope). These core responsibilities will range from inputting deal data into Big Machines through to planning implementation and communicating with all parties throughout the order process.

The LA sales force are responsible for delivering $60M of ORS in 2014, all of which needs to be processed via Big Machines. This role will have a positive impact on sales productivity through the critical management of data entry.

You can apply online or send your application in English directly to recruitment.ro@xerox.com with the title "CRM (Big Machines) Team Lead".