Technical Operations Engineer-Server (Proficient German skills) - Vodafone Shared Services Romania

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Education: Academic level

Experience, Skills & Competencies:
• Fluent in German (C1 or B2)
• Experience in a multinational environment
• A minimum of 2 years technical experience in the following technologies: Enterprise level virtual server environments-VMware & Blade, Microsoft Server O/S 2000/2003/2008 (including clustering) and Active Directory Administration

Must have technical / professional qualifications:
• VMWARE ESX 3.5/ 4
• Sun Solaris v8/9/10 (Including SPARC & x86 derivatives)
• Redhat Enterprise Linux v3/4/5
• Sun, Dell, HP server (Proliant & Blade) hardware products
• Good understanding of ITIL methodology

Desirable competencies, knowledge and experience:
• Good knowledge of Windows or Unix Scripting, Networking skills – Cisco, Juniper, Checkpoint, EMC SAN technologies
• MCP/MCSE/SCSA/RHCE/VMWARE Certified and/or equivalent experience

Provide and operate IT infrastructure services for Vodafone’s Cloud & Hosting customers. Ensure high availability and optimal performance of all aspects of customer’s hosted infrastructure. Constantly improve and optimize existing ways of working and deliver cost efficient services of high quality.

• Accurately classify, diagnose, and resolve platform, network, and hardware Incidents at first line. (1st Line Support)
• Perform monitoring and troubleshooting activities for customer infrastructure, using available tools.
• Collaborate with colleagues in technical specialist roles to resolve complex technical incidents.
• Working to defined service level agreements and key performance indicators.
• Assisting in the building of knowledge and skills throughout the team and to work to continuously improve service to customers
• This is a Shift role with the following shift pattern: 2 days on, 2 nights on, 4 days off

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

We’re at our best when you’re at yours!

Vodafone
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