Associate Customer Support

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Education:
Associate degree in technical or business field or equivalent experience required.
Experience:
2-3 years previous experience in administrative support role. Experience with Oracle or integrated ERP system a plus.

Skills:
Active listening skills, excellent communication skills written and verbal, strong organizational and problem solving skills, Microsoft Word and Excel.

Competencies:
Attention to detail, ability to manage multiple priorities, ability to work independently, customer focus, sense of urgency, highly dependable and consistent.

Position Responsibilities:
- Handle order entry and contract review for assigned customers while ensuring all purchase orders meet Voice Solutions bookable order criteria.
- Data entry and initial audit of all support renewal orders
- Accurately maintain service and support contract databases and/or web applications
- Review support contract invoices
- Accurately maintain Customer Installed Base
- Maintain Contract Repair records
- Report Generation, as needed
- Invoice billable repairs
- Process orders for internal requests
- Process component orders
- Process Vocollect Healthcare orders for warranty replacements

Requires travel to Pittsburgh, Pennsylvania for training.