Senior Executive Assistant

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

• BA in Foreign Languages /Communication Studies/Business
Administration in Foreign Languages
• Excellent spoken and written English
• Second European Foreign Language an advantage
• Excellent administration, secretarial, communication, data management and interpersonal skills.
• Advanced PC skills – MS Office Suite, Excel, Word, Access, Powerpoint, Outlook
• Excellent telephone manner, with the ability to communicate at all levels
• Proficient prioritisation skills with the ability to meet deadlines
• Ability to work independently
• Flexibility, high levels of customer focus
• Self motivated and adaptable
• Understand and communicate complex instructions

• Provide full administration support to the CMS Capability Lead
• Be conversant with the business and activities of the team in order to liaise effectively with internal and external customers
• Complex and multiple diary management
• Email management
• Arrange, coordinate and prepare for meetings and workshops for Management Team as well as one off events
• Plan and organise travel arrangements including pre trip approvals, booking travel and accommodation and collating itineraries
• Provide weekly and monthly reporting information
• Administering the expenses process
• Acting as a point of contact for the team, answering queries where possible and signposting as required
• Maintain an effective follow-up system and ensure timely response on action items
• Support the HR processes as required, included performance appraisal recruiting, annual leave and absence tracking
• Support the ordering process, raising POs and tracking assets
• Support the internal communication strategy
• Manage and co-ordinate Round Table process and Knowledge Briefings
• Perform independent assignments and/or projects in line with Management Team Objectives
• Other duties as required