Application Support Specialist

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

- Very good organisation skills
- Experienced and proven 2nd line support in a service driven industry
- Knowledge of Windows clients and Windows printing service
- Good customer facing skills
- Good problem solving skills
- Understanding of Xerox output devices, technologies and products as well competitor devices
- Demonstrate a customer focused orientation
- Fluent English, other language(s) advantageous
- Ability to function well in a team environment
- Ability to function well on virtual teams
- Ability to multi task many initiatives
- Minimum (3) years of Information Technology experience
- Minimum (1) year experience in Application Administration
- Experience with Microsoft Access or Active Directory
- Experience in web development technologies (HTML, XML)
- Experience in .NET development

•Ability to act on own initiative with excellent follow through, under little supervision
•Committed approach to team work
•Resilient under pressure and able to quickly adapt to unforeseen work demands
•Self-motivated and willing to learn new skills
•Able to control interactions with customers using persuasion and influencing skills