Financial Service Desk Analyst with Dutch and English 5292BR

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

You are all about freedom of choice?
So are we - whether it’s our people or our products!

We excel at developing our own people into leaders of the future. So, if you’re passionate and ambitious, rapid career progression is a reality here!
As an organization with a high-performance culture we’ll support you every step of the way!

The Financial Service Desk team is looking for a Financial Service Desk Analyst with Dutch and English (FSD TP Analyst - 5292BR).

Essential requirements:

• Fluency in Dutch and English is mandatory;
• Good understanding of the financial practices applicable to the daily tasks;
• MS Office – advanced level of knowledge and usage;
• Be fully aware of own responsibilities and be capable of making decisions related to the process they are working on and understand the consequences of own decisions;
• Complete 100% of the tasks in a given time, or escalate the matter in advance, if the timelines are identified as not appropriate to the tasks (too short/long);
• Prove effective verbal and written communication skills.

Desirable requirements:

• Previous experience on P2P (procure to pay) activities would be desirable;
• Customer centricity and experience would be a plus;
• Accounting knowledge and understanding would be a plus.

Job purpose and key deliverables:

• Act as a point of contact for the BASS Europe organisation, ensuring that a high level of customer service is maintained at all times;
• Provide an effective and efficient customer service that interprets and satisfies all customer requirements through interface with all functions (Master Data, Finance, Banking Ops, Procurement, etc) and drive improvements with the customers on operational processes;
• Communicate the progress of the resolution of the problems and supply information, monitoring customer complaints and drive resolution.

Find out more about working for us at www.bat.com
Only the candidates that apply on our website and meet the criteria will be contacted further!