Oracle University EMEA Scheduling and Helpdesk Coordinator

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

• Highly computer literate
• Excellent English communication skills – written & spoken - essential
• Very good MS Excel knowledge (functions, macros, charts)
• Adapting to changes attitude
• Organizational and planning skills
• Team player
• Customer Focussed
• Personal drive
• Professional attitude
• Fast learner• Experience of Oracle and/or OU business practices an advantage
• Experience in Customer Service is a plus

• Act as a point of contact for all employee and partner events scheduling in EMEA
- Qualify employee and partner training registration only requests as appropriate and schedule training events using OTA (Oracle Training Administration) in line with the demand from OUs, and all other LOB-s communities
- Operate in line with the SLA-s in place (class scheduling within maximum 24/48 hours for future training events)
- Manage and supports the enrolment process for Employee delegates
- Manage the collection of attendance sheets for marking attended (post-event)
- Ensure that all events are marked attended on a timely manner to ensure LOB-s costs are recovered
• Co-manage the Partner and Employee email inboxes, Live Chat and Hotline
- Handle or escalate any training related issues and queries, quickly, accurately and professionally, in line with the 24 hour response time. The support offered to employees and partners can include: data entry, running reports, monitoring course registrations, follow-up, etc
- Maintain end to end ownership of the request in front of the customer or ensure that task is closed if escalated
- Leverage on the intranet, on team members and on members of other Oracle organizations to provide solutions/answers to customers
- Prepare /edit communications to be issued to Oracle Employees
- Support Partners and Employees in looking for the training schedule, certification info, online training offering, Invitation letter for VISA, etc
• Support the creation of training consumption reporting documents
- Help team members produce MS Excel reports including tables and charts on specific key indicators to show training consumption trends to OUs and other LOB-s representatives and members.
• Ensure continuous improvement and best practice in all EMEA employee and partner training processes and procedures maintaining and creating documents about processes and procedures as required for the areas of competence. Operate in line with Oracle EMEA policies and procedures
• Ensure Oracle Training Administration (OTA) is maintained in line with Oracle and OU Global business processes

Please upload your CV in English! Thank you.