Learning&Development Consultant - 1 year contract

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Professional experience:
•5 years learning experience, and/or substantial operational experience in the petrochemical industry;
•Knowledge of the third party learning market particularly valued.

Personal requirements:
•High personal performance standards, ability to work with clients, innovative & challenging.

Overall this roleholder is responsible for working with the client to develop a single major learning programme or skill area curriculum. There are a number of roles on offer, at several levels, depending on the precise scope of the role. Key activities include:
•Engage with the client on the definition of learning programmes and/or curricula;
•Definition of appropriate forms of learning (ILT, VC, WBT etc.) to meet learning objectives;
•Identify potential third party providers of appropriate learning products with a view to maximizing quality and minimizing cost;
•Manage the third party development of learning products, particularly where there is custom development;
•Maintain an ongoing relationship with selected third party providers;
•Look to continuously improve programmes and curricula;
•Keep a up to date with developments in learning and bring fresh ideas to the client;
•Uses needs assessment tools to determine effectiveness of training programs;
•Interacts with functional organizations to develop specifications for content of courses;
•Designs and develops in-house programs;
•Conducts follow up to determine applicability of course material.